Customer is responsible for all shipping charges at the full published rate, including free or promotional shipping rates. This will apply even if customer refused delivery or was unavailable for delivery.

If the customer no longer wants the product, a credit will be issued in the amount of the purchase, minus the shipping rate for both sending and recalling the package. This is non-negotiable. If the customer still wants the shipment after it has been returned to the warehouse, customer is responsible for full rate of original shipment, plus the return shipping costs before product can be released to the customer. Additional shipping may apply for secondary delivery.

If you need to make a return within 30 days or need a warranty replacement, you must obtain an RMA (Return Merchandise Authorization) by contacting us. All returns must include a copy of the receipt or invoice and a letter including the following information:

  1. RMA information
  2. Explanation of the problem/reason for return
  3. Contact information including phone number and shipping address.

Any product returned without the above information will not be processed.